FAQs
Frequently Asked Questions
1. What materials are your leather products made from?
Our leather products are crafted using the finest quality leather sourced from reputable suppliers. We prioritize durability, texture, and visual appeal in our material selection.
2. How are your products made?
Each product is meticulously handcrafted by our skilled artisans using traditional techniques. This ensures a unique touch to every item, making each piece a work of art.
3. How do I care for and maintain my leather product?
Leather is a natural material that ages beautifully with proper care. We recommend using a high-quality leather conditioner to maintain its suppleness and protect it from moisture. Avoid exposing your product to direct sunlight or extreme temperatures.
5. Do you offer international shipping?
Yes, we offer international shipping to a wide range of countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping & Returns page for more details.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return process. Please refer to our Returns & Exchanges page for information on initiating a return.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s site.
8. Are your products environmentally friendly?
We are committed to sustainability and strive to minimize our environmental impact. Our leather is sourced responsibly, and we constantly explore eco-friendly production methods.
9. What is the warranty on your products?
We stand behind the quality of our products. Many items come with a limited warranty against manufacturing defects. Please review our Warranty page for specific warranty information.
10. How can I contact your customer support?
If you have any questions or need assistance, our dedicated customer support team is here to help. You can reach out to us via email at info@shoppelle.co or through our Contact Us page.